Order Processing Time

• We process the order within 24–48 hours of receipt (business days only).
• During peak times or seasons, processing time may increase by an additional day.

Shipping Time

Within Egypt:

• 2 to 5 business days depending on the governorate and shipping company.
• Some remote areas may take an additional day.

Shipping Cost

• Shipping cost appears before confirming the order.
• In some offers or large orders, we may offer free shipping (depending on availability on the site).

Order Tracking

As soon as your order is shipped, we will send you:

• Tracking number
• Shipping company name
• Direct tracking link (if available)

This is so you can track its journey moment by moment.

Shipping Address

• Ensure the shipping address is written correctly and clearly.
• If there is an error in the address and the shipment returns, re-shipping will be done after modifying the data and charging shipping costs again.

Shipping Delays

If there is an unusual delay due to the shipping company or circumstances beyond our control, we will help you follow up on the order until it arrives.

Delivery Scope

• We provide delivery to all governorates of Egypt through approved shipping companies.
• Some remote areas may require longer delivery time.

Delivery Time

After we prepare your order within 24–48 hours, it is handed over to the shipping company.

• Delivery time is usually:
• 2 to 5 business days within Egypt (may increase by a day during holidays, seasons, or remote areas).

Delivery Attempts

The shipping company makes two delivery attempts:

• In case of no answer or unavailability, you will be contacted to schedule a new appointment.
• If delivery attempts fail, the shipment may return to the warehouse, and re-shipping will be done after confirming the address and charging additional cost if necessary.

Receiving the Order

Please ensure:

• Your presence or the presence of someone to receive on your behalf when the courier arrives
• Inspect the product upon receipt and ensure its condition

If there is any problem, contact us directly within 24 hours.

Inspecting Order upon Receipt

We advise you to inspect the package before receiving it to ensure that:

• The product is intact.
• There is no damage or opening in the packaging.

If you notice any problem, contact customer service within 24 hours of receipt.

Delays or Delivery Issues

• If there is any delay from the shipping company or difficulty reaching you, our team will help you follow up until you receive the order.
• We always monitor shipments to ensure they arrive on time.

Changing Delivery Address

If you would like to change the address after the order has been shipped:

• Contact us immediately.
• We will try to update it with the shipping company if there is still time.
• If the shipment has already moved, additional fees may be calculated according to the shipping company's policy.

In Case of Receiving Damaged Products

If the product arrived damaged or different:

• Send us photos within 24 hours.
• We will exchange it at our expense without any fees.