First: Exchange Conditions

You can request a product exchange within 14 days of the receipt date in the following cases:

• If the size or type is not suitable.
• If the product arrived with a defect, scratch, or damage.
• If you received a different product than what was in your order.

The product must be in its original condition:

• Unused
• Unopened (for personal care products)
• With complete packaging and accessories

Second: Non-Exchangeable Products

Cannot exchange:

• Opened or used products.
• Personal care products (for hygiene reasons).
• Custom orders made to customer's desire.
• Heavy discounted or “Sale” products.

Third: Exchange Request Steps

• Contact customer service via WhatsApp or email.
• Send the order number and a picture of the product (in case of a problem).
• We will review the request within 24–48 hours and confirm the steps with you.

Fourth: Shipping and Exchange

• In case of an error on our part (different/damaged product), shipping is fully on us.
• In case of size change or desire for a normal exchange, the customer bears the shipping cost.
• After receiving and inspecting the product, we will send the replacement immediately if it meets the conditions.

Fifth: Timeframe

The exchange process usually takes 5 to 10 business days depending on the shipping company and the region.

Sixth: Contact Us

If you have any inquiries or need help choosing a replacement product, customer service is available to help you at any time.