First: Return Conditions

We accept return requests within 14 days from the date of receipt in the following cases:

• If the product arrived damaged or has a manufacturing defect.
• If you received a product different from the one in your order.
• If the product is unused and in new condition with all packaging and accessories.

Products cannot be returned in the following cases:

• Products that have been used or opened (for reasons related to hygiene and personal care).
• Special offers or custom orders as per the customer's wish.
• Any product discounted as part of a "Sale".

Second: How to Submit a Return Request

Contact our customer service via:

• WhatsApp
• Email
• "Contact Us" Page

Send the order number + a photo showing the problem if the product is damaged or incorrect.

We will review the request within 24–48 hours and get back to you with details.

Third: Refund Method

After accepting the return request:

• The amount will be refunded using the same payment method you used.
• The duration is from 5 to 14 business days depending on the bank or financial intermediary.
• Shipping costs are non-refundable (unless the error is on our part).

Fourth: Product Exchange

In case you want to exchange the product instead of returning it:

• refund_policy.exchange_step_1
• After inspecting it, we will send you the replacement as soon as possible.