First: Order Processing Time

• We process the order within 24–48 hours of receipt (business days only).
• During peak times or seasons, processing time may increase by an additional day.

Second: Shipping Time

Within Egypt:

• 2 to 5 business days depending on the governorate and shipping company.
• Some remote areas may take an additional day.

Third: Shipping Cost

• Shipping cost appears before confirming the order.
• In some offers or large orders, we may offer free shipping (depending on availability on the site).

Fourth: Order Tracking

As soon as your order is shipped, we will send you:

• Tracking number
• Shipping company name
• Direct tracking link (if available)

This is so you can track its journey moment by moment.

Fifth: Receiving the Order

Please ensure:

• Your presence or the presence of someone to receive on your behalf when the courier arrives
• Inspect the product upon receipt and ensure its condition

If there is any problem, contact us directly within 24 hours.

Sixth: Shipping Address

• Ensure the shipping address is written correctly and clearly.
• If there is an error in the address and the shipment returns, re-shipping will be done after modifying the data and charging shipping costs again.

Seventh: Shipping Delays

If there is an unusual delay due to the shipping company or circumstances beyond our control, we will help you follow up on the order until it arrives.

Eighth: Contact Us

If you have any inquiry about your shipment, the customer service team is ready to help you at any time via:

• WhatsApp
• Email
• "Contact Us" Page